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To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.
How could I have used this much water?
You could possibly have a leaky toilet or faucet that's difficult to detect. It is also possible that there is a leak in your service line. Check out our link on leak detection for additional information.
What do I do if I am experiencing low pressure?
There may be a system leak in your area or a surrounding area-call our office and report low pressure for your area. You also are responsible for maintaining your pressure regulator so you may want to check it and make sure it is set properly.
Why is my water discolored?
A repair could have been completed recently allowing air to enter the line, causing the milky look. Unless there is a boil water notice (extremely rare) the water is safe to drink. Please call our office if you have any water discoloration.
Why does debris come out of the faucet when running hot water?
Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.
Why do I have a previous balance when I know I sent in my payment?
We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.
